Good morning, Priya.
02:14
SHIFT ELAPSED · 5h 46m LEFT
Calls completed
14/22
First-call resolution
82%
SLA · response time
8.4min
Panel persistence
71%
AEs captured · YTD
8
Operational queue
Today's call queue · 22 patients
All 22
High 3
Welcome 4
Titration 7
Adherence 6
Refill 2
| Patient | Reason | Programme | SLA | Last contact | Action |
|---|---|---|---|---|---|
|
RG
Rajesh GowdaMRN-2918-447 · 62M · Bengaluru
|
⚠ AE FOLLOW-UP | Novo Care+ | 04:12 ⏱ | 3d ago · Aarti M. | ☏ Call now |
|
SB
Sushil BansalMRN-4187-022 · 58M · Mumbai
|
↑ TITRATION CHECK | Novo Care+ | 28:00 ⌛ | 14d ago · self | ☏ Call now |
|
MK
Meena KapoorMRN-3744-918 · 54F · Pune
|
↓ ADHERENCE DRIFT | Lupin Liva | 42:00 ⌛ | 9d ago · self | |
|
VP
Vinod PatelMRN-5012-388 · 49M · Mumbai
|
★ WELCOME CALL | Novo Care+ | 1d 06h | Enrolled yesterday | |
|
AS
Anita SharmaMRN-4029-771 · 51F · Bandra
|
📦 REFILL CHECK | Novo Care+ | 1d 11h | 21d ago · self | |
|
KR
Karan ReddyMRN-3812-008 · 47M · Hyderabad
|
↑ TITRATION CHECK | Novo Care+ | 1d 14h | 11d ago · self | |
|
DM
Deepa MenonMRN-4488-201 · 60F · Kochi
|
⌬ QUARTERLY REVIEW | Lupin Liva | 1d 18h | 88d ago · self | |
|
PT
Prashant TripathiMRN-5198-664 · 55M · Lucknow
|
★ WELCOME CALL | Novo Care+ | 2d 02h | Enrolled 11 May | |
|
SK
Sunita KrishnanMRN-4001-292 · 65F · Chennai
|
↓ ADHERENCE DRIFT | Novo Care+ | 2d 06h | 18d ago · SMS |
My week vs team
Performance markers
Calls completed
86/100 target
First-call resolution
82%
Intervention success (MPR↑)
64%
Patient NPS
+62
Panel breakdown
My 348 patients today
Novo Care+ (insulin)
218
Lupin Liva (oral)
94
Self-pay subscribers
36
Adherent (MPR ≥0.8)
214
Drifting (0.5–0.8)
98
At-risk (<0.5)
36
Auto-flagged signals
7 open
Escalations to clear
⚠
Possible AE · Rajesh Gowda
Chat keyword detected: "injection site bleeding" · 09:12 IST
4h 12m
SLA breach
SLA breach
⚠
Possible AE · Anjali Kapur
Patient reported nausea + dizziness for 3 days
11h
under SLA
under SLA
📦
Refill missed · Sundar Kumar
Auto-ship failed delivery · 2 days lapse on Ryzodeg
2d
∿
Abnormal glucose · Karan Reddy
FBS 248 mg/dL logged 3× this week
12h
⤴
MD review needed · Meena Kapoor
Patient requests dose change · Dr. Joshi tagged
1d
📦
Refill missed · Anita Sharma
Patient ignored 3 reminders · WhatsApp last seen 4d ago
3d
Asynchronous
Chat inbox · 12 unread
SB
Sushil Bansal IN-APP
09:24
"ok thanks Priya, dose went in fine this morning. no problem at site. should I check sugar now or later?"
AK
Anjali Kapur WHATSAPP
08:48
"Priya didi, since yesterday I am feeling very dizzy and nauseous after the injection. Should I stop or continue?"
⚠ AE keyword detected — auto-flagged
MK
Meena Kapoor WHATSAPP
08:32
"I want to talk to doctor about reducing the medication, the side effects are too much for me to handle daily"
RT
Rohit Tyagi IN-APP
08:14
"Can I get the refill delivered to my office address tomorrow instead of home? Will be in Delhi"
DP
Divya Pillai IN-APP
YESTERDAY
"Thanks for arranging the dietician call, it was very helpful, learned a lot about portion sizes"
VS
Venkat Subramaniam SMS
YESTERDAY
"Pen needles finished. Need refill urgently. When can you deliver?"
Coach goals · today