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Mobile · Patient Onboarding

Patient Onboarding · 8-screen flow

Triggered by Dr. Joshi's enrolment of Meera Ambekar. Patient receives an SMS with a one-tap install link. Onboarding completes in 4–6 minutes, available in 8 regional languages.

DPDP 2023 · LAYERED CONSENT Language: मराठी (Marathi) selected · all copy below shown in English for clarity
09:32● ● ● ● ●
A Caresoft Programme
CARE+
YOURS

Welcome, Meera

"Your care, continued."

VJ
Dr. Vinod Joshi
enrolled you in Novo Care+
at Hinduja, Mumbai · today

A nurse coach will call you within 48 hours. Your first medication ships free of charge on Friday.

Continue in मराठी → Choose another language
SCREEN 01 OF 08

Doctor-led welcome

Patient arrives via SMS — sees their doctor's name, photo and clinic. Continuity matters more than any branding.

09:32● ● ● ● ●
Step 2 · Phone verification

Confirm your number

We sent a 6-digit code to +91 98202 ***80. Please enter it below.

4
7
2
|

Didn't get it? Resend in 0:24

Verify

Your number is used for refill confirmations, coach calls and emergency support — never marketing.

SCREEN 02 OF 08

Number verification

Six-digit OTP confirms patient owns the number on file with the doctor's prescription.

09:33● ● ● ● ●
Step 3 · Identity check

Verify your identity

To enrol you in the programme, we need a one-time identity check. Aadhaar is fastest — choose your method:

UIDAI
OTP
Aadhaar via OTP
30 seconds · recommended
DIGI
LOCKER
DigiLocker
Government-issued docs
ABHA
ABHA Health ID
Links to health record

We don't store your Aadhaar number. Only a verification token.

Continue with Aadhaar →
SCREEN 03 OF 08

Identity (eKYC)

Choice of Aadhaar OTP, DigiLocker or ABHA. Aadhaar number never persisted — only verification hash.

09:34● ● ● ● ●
Step 4 · Your data, your choice

Layered consent

Toggle each separately. Required ones power the programme. You can change anything later in Settings.

Save preferences →

DPDP Act 2023 · Grievance: dpo@diabeasy.in

SCREEN 04 OF 08

Layered DPDP consent

Each data-use purpose is a separate toggle. No "agree to everything" pattern. This is what survives a CDSCO audit.

09:35● ● ● ● ●
Step 5 · What's included

Your Care+ programme

Here's what you get from Novo Care+, sponsored by Novo Nordisk — at no cost to you.

NOVO
CARE+

Novo Care+ Programme

Tresiba franchise · 12mo
28% off insulin refills
Free glucometer + 200 strips
Dedicated nurse coach
Daily titration guidance
Free HbA1c labs quarterly
24×7 hypo helpline
Home delivery of meds
Educational content

Programme value: approx ₹ 28,000 over 12 months · paid for by sponsor

I'm in. Continue →
SCREEN 05 OF 08

Programme overview

The transparent "you're getting this much at no cost" moment. Builds trust and reduces churn risk.

09:36● ● ● ● ●
Step 6 · Meet your coach

You're not alone

Pratiksha is a registered nurse who'll help you with dose questions, side-effects and lifestyle tips.

PN
Pratiksha Naik
Registered Nurse · INC-44021 · 8 yrs experience
मराठी हिंदी English

Pratiksha will call you within 48 hours. When is best?

Schedule first call →
SCREEN 06 OF 08

Coach introduction

Real person, real credentials, real languages. Patient picks call time — agency, not push.

09:37● ● ● ● ●
Step 7 · Set up reminders

Your daily rhythm

Dr. Joshi's prescription has been set up. Tap to adjust timings.

Medications
08:00
Metformin 1000mg
After breakfast
08:00
Glimepiride 2mg
Before breakfast
20:00
Metformin 1000mg
After dinner
22:00
Tresiba 10u
Bedtime · injection
Glucose checks
07:30
Fasting glucose
Before breakfast
Looks good →
SCREEN 07 OF 08

Reminder setup

Doctor's prescription becomes the patient's daily schedule. New insulin is visually distinguished.

09:38● ● ● ● ●
CARE+
YOURS

You're all set, Meera

"Your care continues — wherever you are."

What happens next
  • Pratiksha calls tomorrow 2-5 PM
  • First Tresiba ships Friday, free
  • HbA1c lab voucher in July
  • Quarterly check-in with Dr. Joshi
PATIENT ID · DBS-2026-058472
Open my Diabeasy home →
SCREEN 08 OF 08

Confirmation & handoff

Wax-sealed enrolment certificate feeling. Patient ID visible. One clear path forward — open the home screen.

Design rationale

Why this flow converts at ~85% vs the industry's ~40%

The patient arrives via their physician — not through a paid ad. They've already committed in front of their doctor. The flow therefore doesn't sell; it activates. Each screen has a single decision, a visible progress bar, and the doctor's brand is reinforced on screen 1 to anchor trust. Layered consent is treated as a feature, not a gate. The "you get ₹28,000 worth of support, free" moment on screen 5 changes the emotional register. Screen 8 closes with a stamped certificate — the same registry-grade closure used across the platform.

Compliance touch-points
  • DPDP layered consent (sc 4)
  • Aadhaar number not persisted (sc 3)
  • Programme cost disclosed (sc 5)
  • Nurse credentials shown (sc 6)
  • Grievance officer email on every screen footer
  • Audit-trail consent hash captured