Operational signals
Notifications
2 priority unread
Quiet hours: 22:00–07:00
All 18
AE flags 2
Patient messages 5
Escalations 1
Refill / supply 3
System 7
Mentioned me 2
SHOWING TODAY · 12 MAY 2026
Today · priority
2 priority⚠
AE auto-flagged · Rajesh Gowda (MRN-2918-447)
Chat keyword detected: "injection site bleeding". SLA breached by 4h. Auto-routed to your queue for follow-up call.
PV-Auto-Detector v2.4 → Priya R. · case CASE-AE-26-0091
⚠
AE auto-flagged · Anjali Kapur (MRN-3201-558)
WhatsApp message mentions "dizzy" + "nausea". NLP severity classifier: medically significant. Case opened: CASE-AE-26-0089.
PV-Auto-Detector v2.4 · 11h SLA remaining
Patient messages
5 UNREAD💬
Sushil Bansal · in-app message
"ok thanks Priya, dose went in fine this morning. no problem at site. should I check sugar now or later?"
Novo Care+ · 28-day streak · MRN-4187-022
💬
Meena Kapoor · WhatsApp
"I want to talk to doctor about reducing the medication, the side effects are too much for me to handle daily"
Lupin Liva · MD-escalation suggested
💬
Rohit Tyagi · in-app message
"Can I get the refill delivered to my office address tomorrow instead of home? Will be in Delhi"
Novo Care+ · simple logistics query
Escalations & team activity
⤴
Dr. Joshi replied to escalation · Sushil Bansal
"Up-titration looks fine, glucose pattern is improving. Continue 26 U; if any hypo symptoms in the next 7 days, hold and notify me." → Action: run post-titration safety call
Dr. V. Joshi · MD-escalation MD-2026-05-12-08
⚠
Aarti M. needs backup · she's in 2 simultaneous AE calls
2 of her calls are running over 25 min. Her queue has 3 more priority calls. Senior coach: can you take her next intake call?
Auto-routed by load balancer · Mumbai pod
Refill & supply
📦
3 refills auto-shipped on your panel today
Sushil B., Karan R., Sunita K. — all confirmed cold-chain in transit. ETA tomorrow. No coach action needed.
1mg fulfilment · auto · job-id 4912
⏱
Refill delayed · Sundar Kumar
Auto-ship failed delivery (address-unavailable). 2 days lapse on Ryzodeg. Action: call patient to confirm address & reschedule.
1mg delivery exception · MRN-4488-771
System & product
Low priority · digest grouped✓
Coach call recording quality has improved
Knowlarity now records at 320 kbps · better Hindi NLP keyword detection accuracy (+8% sensitivity reported by safety team).
Caresoft engineering · 11 May
⌬
New content module published: Ramadan fasting v2
Updated for 2026 dates. Now in-app for all 218 Novo Care+ patients in your panel. Auto-recommended to Muslim patients (50 detected by language & preference).
Admin · Prassant V. · 11 May
⚙
Your password expires in 14 days
Policy: rotate every 90 days. Last change: 04 Apr ’26. Update in settings to avoid lockout.
Caresoft security · automated
Today's signal volume: 18 unread, 2 priority, 0 missed SLAs.
Your responsiveness rate this week: 94% (team avg 78%).
Your responsiveness rate this week: 94% (team avg 78%).
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Categories
AE auto-flags · ⚠
Patient messages · 💬
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Quiet hours
Only priority AE flags wake you
22:00 → 07:00 · IST · Mon–Sun
22:00 → 07:00 · IST · Mon–Sun
Tomorrow's digest preview
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Summary of overnight signals you missed during quiet hours.
AE flags expected0–1
Refill alerts~3
Patient messages~8 overnight