SB
Sushil Bansal
M · 58 · Hindi (primary), English Active · adherent
☏ Call now
Up next: Titration check
Due in 28 min · SLA 4h
Due in 28 min · SLA 4h
Daily medication compliance
Adherence calendar · last 30 days
96%
MPR · 30 d
28
Day streak
2
Doses missed
0
Hypo events
Full
Partial
Missed
Upcoming
Source: app log + refill audit + coach confirm
Coach & PSP touchpoints
Interaction history · 187 days
12MAY ’26
10:14
10:14
⚕
Clinic visit · Dr. Joshi · up-titration
HbA1c 7.8%. Ryzodeg up-titrated 22 → 26 U OD. Coach instructed to run post-titration safety call within 4 hours.
28APR ’26
15:32
15:32
☏
Scheduled coach call · 12 min
Patient reports 5/7 day injection compliance — missed weekend doses while travelling to Pune. Reinforced refrigeration during travel; dispatched PSP-issued insulated pen-case via 1mg overnight. No hypo events. Mood good.
21APR ’26
09:08
09:08
✉
Refill reminder — 5d ahead (auto)
SMS sent · delivered · clicked through · refill confirmed. No coach intervention required.
14APR ’26
18:42
18:42
📦
Refill shipped · 5× Ryzodeg pens
PSP-funded via 1mg cold chain. Delivered 16 Apr to home address. Patient confirmed receipt via WhatsApp.
02MAR ’26
11:48
11:48
💬
In-app message · Ramadan query
"Is fasting okay this month?" Coach responded in 18 min with structured guidance: discuss with MD first, suhoor/iftar timing, glucose monitoring frequency, when to break fast. Patient acknowledged.
08NOV ’25
11:00
11:00
☏
Welcome onboarding call · 25 min
Full welcome script run. Pen technique demonstrated over video. Storage instructions confirmed. Lifestyle goals captured: 30-min daily walks, reduce evening sweets, monthly weight check. Family member (wife, Lata) added to consented contacts.
Supply timeline
All on time
Refill audit · Ryzodeg pens
06 NOV
Start · 5 pens
14 DEC
5 pens
22 JAN
5 pens
02 MAR
5 pens
14 APR
5 pens
17 MAY
Auto-ship 4d
~25 JUN
Scheduled
~03 AUG
Scheduled
6 of 6 refills on time · zero supply gaps to date
Next ship: 17 May, 6 PM · home
Coach context
Patient profile
Best time to call
10:00–12:00 ISTweekdays · post-tea
Preferred channel
Voice callWhatsApp for non-urgent
Language
Hindi (primary)understands English
Family contact
Lata (wife)+91 98•••• ••87 · consented
Occupation
Retired LIC officermoderate sedentary
Tech comfort
Mediumapp works · uses WhatsApp daily
Concerns flagged
Cost of pens"PSP discount is the only way I can afford"
Cultural notes
Observes Ramadanvegetarian · diabetic-friendly meal plan shared
Set at welcome call · Nov ’25
Lifestyle goals
30-min daily walk
22 of 30 days last month · 76%
76%
Reduce evening sweets
self-reported 3 of 7 days/wk
60%
Monthly weight log
6 of 6 months · trend −3.2 kg
90%
Take all doses on time
28-day streak
100%
Coach roadmap
Upcoming touchpoints
☏
Refill confirmation call
18 May · post-delivery check
⌬
Monthly check-in
01 Jun · adherence + lifestyle
⚕
Quarterly MD review prep
02 Jun · with Dr. Joshi
DPDP audit
Consent status
Care & reminders
✓ Active
Coach calls & recording
✓ Active
Sponsor data-share (Novo)
✓ Active
Marketing communications
✗ Declined
Last refreshed
06 Nov ’25